Life is busy, we get it.
We've made it easy, simply use the enquiry form below and we will do the rest.
Initial bookings include a one off $40.00 +gst admin fee.
Please ensure you provide as much information as possible,
including your name and full address.
Please ensure you read our Terms and Conditions when booking.
INCLUDING
* Extra travel fees may apply
Rural areas by request only
Limited spaces available
INCLUDING
* Extra travel fees may apply
Rural areas by request only
FULLY BOOKED - One off cleans available
INCLUDING
* Extra travel fees may apply
Rural areas by request only
FULLY BOOKED - One off cleans available
We cover the greater Wellington region for one off package cleans.
Sorry, NO OVEN CLEANING for outside of the Porirua and Hutt Valley areas unless it is included in a one-off Spring Clean or Moving/Tenancy Clean package.
Acceptance of your quote enters you into a contract of services with Molly's whereby the below conditions are lawful and binding. It is important you read and understand these.
1) COVID If you, or a member of your household, are unwell with Covid symptoms you MUST inform us to cancel or reschedule your booking. We cannot carry out work in homes if you or a member of your household is Covid positive.
2) We require 24 business hours’ notice to cancel a clean without incurring a 50% cancelation fee. Where possible, as a courtesy, we will look at alternative days for your booking. This also applies to lockouts.
3) A submitted enquiry form does not guarantee a booking. We process your booking form from enquiry to completion of job, all of which is digital and traceable for easy reference. We will process your enquiry to an estimate for which you MUST accept digitally, whereby an invoice is generated, and if applicable a deposit is required. We will work with you to find a suitable date for your booking but cannot guarantee availability for your first choice of date.
4) One off cleans require a 50% deposit prior to booking being confirmed. If your booking is within 48 hours, please email us a screenshot of payment so this can be checked off as confirmation in case funds do not clear in time. Bookings are NOT confirmed until receipt of deposit.
5) Weekend bookings incur a 25% surcharge.
6) A one off $40.00 +gst administration fee is applied on your first invoice only.
7) Minimum of 2 hours for all weekly/fortnightly/one off cleans.
8) Please allow an extra 30 mins if needed, for your first clean.
9) Bookings occur between 9am-3pm on your regularly scheduled day. Given that each home we clean varies, we cannot guarantee an exact arrival/departure time except to our VIP bookings. You may indicate a preference and we will endeavour to accommodate it.
10) We cannot guarantee the same cleaner each booking except for VIP bookings.
11) Please advise if you do not agree to trainees accompanying our cleaners.
12) All cleaners keep a digital clock in/out record of their time and location.
13) Managers carry out random quality checks on completed jobs. Please advise the office is you do not want this service.
14) On occasion we may take quality assurance photos, for our reference, of areas in the home that need cleaning attention. No personal or identification evidence is ever photographed.
15) If you are dissatisfied with your clean, please contact management so the problem can be rectified immediately. We are always open to feedback and constructive advice.
16) We do not offer booking 'holds' over holiday periods, or for more than consecutive two weeks absence. You are welcome to save your space for a 50% fee.
17) Mileage may apply depending on your location.
18) A lockbox for your house key is preferred. We can provide these for $35.00 +gst.
19) Termination of service requires twenty days’ notice, unless otherwise agreed.
20) Repeated cancelations may lead to cessation of services due to our cleaners losing out on wages.
21) We are unable to offer credit as we pay staff weekly. We kindly request payment within 24hrs of booking completion. Payments that fall behind may lead to suspension/cancellation of service and/or overdue fees. Debt collection costs payable by client.
22) Please secure all dogs so that the cleaners do not frighten them.
23) Please “pick up" as much as possible in areas you would like us to clean.
24) Please choose a housekeeping option if you require dishes/loading/unloading dishwasher, excessive tidying/picking up of toys/laundry, making beds, cleaning drawers/cupboards, scrubbing walls/ceilings etc.
25) To avoid possible breakages, we will not clean heavily cluttered areas (shelving, countertops, etc).
26) Please provide screen cleaner suitable for your televisions and computer screens as we do not clean these in case of damage.
27) Molly’s accepts no responsibility for damage caused whilst using a client’s products. As a rule, Molly’s cleaners do not use bleach.
28) Use of the steam cleaner is at the client’s risk and liability. Tests patches are done prior to commencing to avoid discoloration or damage. Substituting steam cleaning with sugar soap and hand cleaning will incur additional costs.
29) Please allow for an extension of time if you have workmen, trades people, painters, moving company staff, etc working on the same day as your booking.
30) Due to health and safety, we are unable to clean mould (shower mould exception), fungus, illegal substance residue, bodily fluids will not be cleaned. Please ensure these have been removed prior to the booking.
31) Due to health and safety, we cannot clean above our step ladder height of 1.5 meters from the ground.
32) Please disclose any asbestos, hazardous materials, pest residue or chemicals that are present, or have been present in the home.
33) Accurate description of your home will help us ensure to we complete the job to your satisfaction.
34) If on arrival, we deem the condition of the house to require more intense cleaning due to heavily soiled areas we will endeavour to contact you to discuss options on how to proceed.
35) Molly’s reserves the right to decline a job on arrival if the booking has been misrepresented by the client or deemed unsafe/unhygienic for workers. Deposits, minus costs, will be refunded.